PLAYERS CLUB FAQs

Q: Do I need a Rewards Card to play?
A: No. You can play, win or lose, and enjoy the entire Chukchansi facility without a Rewards Card, however, you will not be eligible for any of the benefits awarded to Players Club members.

Q: Does it cost anything to join the Players Club?
A: Just a couple of minutes of your time. You can join right now on-line or visit the Players Club on you next visit to Chukchansi Gold Resort & Casino to fill out the brief application form. To obtain your Rewards Card you'll need to show your valid identification, (drivers license or state identification card or for International guests, your passport).

Q: I lost my Rewards Card. What should I do?
A: Just stop by The Players Club on your next visit, show your valid identification and we'll make you a new card on your same member number.

Q: Can someone else use my lost Rewards Card and spend my points?
A: No. That's one of the reasons we always check identification.

Q: What is E-Cash?
A: E-Cash is a dollar amount put on your account electronically. It is for slot play only and can be played on any of the E-Cash designated machines. E-Cash cannot be "cashed-out," it must be played through in order to cash out winnings. Once your E-Cash is placed on your account it will be accessible for the current calendar year.

Q: What is a PIN number and how do I get one?
A: Your Personal Identification Number, or PIN, is placed on your account at the Players Club. It is a four digit number that you select to use at the slot machines to access and play your E-Cash or the cash value of your points. Instructions for how to use you PIN are simple and can be obtained at The Players Club