While at the spa:
We respect and protect your privacy at all times. Gender therapist request can be made, however we cannot guarantee.
Personal belongings and accessories should be stored in the lockers provided for guests.
The Serenity Springs Spa is committed to offering every guest outstanding service.
Leaving a gratuity is at the guest discretion and is greatly appreciated. Customary is 15% – 20%.
The Sound of Serenity
To preserve the ambiance of peace and tranquility, our spa prohibits cell phone use. We kindly ask that all guests refrain from using cell phones anywhere in the spa facilities and that your conversation be kept to a whisper. Placing cell phones in locker while your service is being performed will keep our environment peaceful. For the safety and comfort of all guests, camera/video use is prohibited.
Reservations and Cancellations
Because your services are reserved for you, we ask that you provide a 24 hour notice if you need to reschedule or cancel your reservation. Your treatment and your provider’s time are reserved specifically for you. Guests who miss appointments or cancel without the proper notice will be charged in full. A credit card is required for all reservations.