Resort Information & Policies

Smoking and Vaping

For the enjoyment of all guests, smoking and vaping are only allowed in the designated casino floor areas. Smoking in non-smoking areas will result in $250 fee posted in room folio. Repeat offenders, at the discretion of management, may be disbarred from the property.

Service Animals

Service Animals are welcome to the property. If you have service animal, kindly inform Front Desk at arrival. Security will be called to register and issue a service animal pass at arrival.

Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties.

Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

A service animal must be under the control of its handler at all times. Under the ADA, service animals must be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal’s safe, effective performance of tasks. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

Pets are not allowed on premises. For more information, please visit www.ADA.gov.

Check In

Check in starts at:           

Summit Members at 1pm.
Mountain Members at 2pm.
All others at 3pm.

Rooms may not be available until 4pm for special requests, limited availability accommodations or on busy arrival dates. In such cases our staff will prioritize your room upon arrival or offer an alternative room if available.

In the event of a room delay after 4pm, front desk will compensate $10 for every hour guest waited after check in for guest rooms, and $15 per hour for suite accommodations in food credit.

Early Check In

If accommodations are available, summit members get complimentary early check in.

If rooms are available, other guest may check in early to their assigned rooms for a nominal fee. For every hour of early check in prior to designated check in start time guest rooms will charged $10, suites will be charged $15. Please inquire at Front Desk upon arrival.

Check Out

Check out time is 11:00am.

Late Check Out

If accommodations are available, guest may receive late check out for a nominal fee. For every hour of late check out past 11am, guest rooms will be charged $10, suites will be charged $15. Please inquire at Front Desk before 11am for availability and schedule.

Guest not scheduled for late check out in advance, and over stay past check out time, may be charged a $250 over stay fee and/or removed from guest room or suite.

Accompanying Guests

Prices are quoted based on double occupancy. If you have an additional guest you would like to add to your room, there will be a $20 per guest per night fee, to the maximum stated capacity of the room.

Tribal Occupancy Tax

Tribal Occupancy Tax is 14%.

Resort Fee

Resort Fee is $20 per room per night.
Resort Fee covers swimming pool, gym, internet and parking.

Upgrades

Suite and guest room upgrades may be available for a nominal fee, please inquire Front Desk for availability.

Security

For the safety and security of all our guests, no persons will be allowed to the guest room floors unless they are registered to the guest room or suite as primary or accompanying guest. Security will check ID and verify room at the entrance of each tower.

No weapons, knives, pepper sprays or other similar offensive or defensive objects are allowed in the resort or casino. Security scans all guest at resort entrances.

Guest accommodations are equipped with safety deposit boxes for guest use. Please secure your valuables in the safety deposit box. Resort assumes no responsibility for the valuables left in the room.

Minors

Minors (under 21) must be accompanied by an adult (21 or over) throughout the resort and casino.

Please do not leave minor unattended in the guest room without adult supervision.

Hotel Deposit

Resort will secure and maintain $200 authorization on your credit or debit card for security and incidentals over and above the anticipated chargers. Upon settling your bill at check out, this deposit will be removed by your bank within 24 to 48 hours. In the event of a full casino comp, your bank will not release your authorization for upwards of 14 to 15 days. For your convenience, we recommend using the room charge option at the resort venues.

Room Charges

Primary guest are responsible for all charges, room damages or abuse, removed of room items not intended for guest consumption by the occupants of the room. Posted credit card will be used for these charges. Primary guest is responsible and liable to pay their bill, if any third party promised to pay their bill, but fails to do so.

ATM (Automated Money Machines)

ATMs are available throughout the casino.

Business Center

Computers and printer is available for Hotel Guests. Business Center is located across from the Front Desk.

The Gift Basket

Resort Gift Shop is available for guest purchases from 9am to 10pm (12am Friday/Saturday).

The Serenity Springs Spa

Out full service spa is available from 10am to 6pm. On Friday and Saturdays, later appointments may be available if booked in advanced.

Resort Front Desk

Available 24 hours.

Resort Operator

Resort Operator is available 24 hours for your convenience.

Lost and Found

Please contact any staff member for assistance, or press zero for the operator.

Ice

Ice Machines are available on every guest floor close to elevators.

Vending Machines

Snack vending machines are available on 4^th floor of both towers. Water, Soda and Energy Drink vending machines are available on alternating floors, gym and the pool.

Gym

Located on Spa Level. Open from 6am to 10pm.

Pool & Hot Tubs

Indoor and outdoor pool and hot tubs are available for Hotel Guests on Spa level. Open from 8am to 10pm. Pool may be close for maintenance, inclement weather or maintenance without advance notice.

Restaurants & Bars

Casual to fine dining restaurants and bars are available. Please check out web page for menu and opening hours.

Topgolf Swing Suite

Coming soon. Simulation golf and more games are coming soon. Book at Gift Basket. Food & Beverage is available.

Executive Car Service

Leave driving to us. Executive Car Service is available for a reasonable fee. Advance booking through Central Services is recommended.