Information and FAQs about Temporary Closure

Closing procedures will begin at 6 pm on 3/20/2020

Updates will be posted on our website, email and social media.

Frequently Asked Questions

Q:  Why are you closing?  

A: The temporary closure is a direct response of the Chukchansi Economic Development Authority (CEDA) board’s decision to help minimize potential spread of the virus. CEDA and property management have been closely monitoring the guidelines and recommendations made daily by the Centers for Disease Control and Prevention (CDC), California Department of Public Health and the NIGC. The board is taking the next steps to help protect their tribe, guests, team members and community.

Q:  Do you have a confirmed case of COVID-19?

A: No, Chukchansi Gold Resort & Casino has no confirmed cases of COVID-19 at this time.

Q: How long will you be closed?

A:  We are not releasing a re-opening date at this time. Due to the constantly evolving public health crisis, we will continue to evaluate information as we receive it and utilize it to determine when it is responsible to resume operations.

Q: How will I know when you re-open?

A:  We will provide notice to our valued guests via website, email and social media.

Q:  What happens to my Rewards Card while you are closed?

A:  Your Chukchansi Rewards Club Card will remain active, slot point balances and your tier status will be maintained at current level upon closure date.

Q:  What happens to my Rewards Card account points while you are closed?

A:  Point expirations scheduled to take place during the temporary closure are suspended. Guests with expiring points will receive new expiration dates upon re-opening.

Q:  What happens to my Rewards Card offers while the casino is closed? Will I get new offers once you are open again?

A: All offers expired before re-opening date will not be honored due to the extenuating circumstances. We will resume offers to qualifying guests once Chukchansi Gold Resort & Casino resumes normal operations.

Q:  What happens to my Rewards Card Club account once you reopen?

A: You will resume receiving your Chukchansi Rewards Club offers and invitations after daily operations resume. Qualifying period for tier status will be modified.

Q:  Are your casino promotions & events all cancelled?

A: All promotions and events during this temporary closure have been cancelled.

Q:  Will the Sounds of Sumer Concert Series be cancelled or postponed?

A: No, the Chukchansi Sounds of Summer Concert Series, which begins in May of 2020, is still expected to resume as scheduled. Tickets can continue to be purchased online at chukchansigold.com. We will issue notices and full refunds to guests in the event that shows are cancelled.

Q:  What if my slot machine cash out voucher expires during the casino closure?

A:  We are extending the expiration date for slot machine cash out vouchers 6 months from their current expiration dates if the voucher expiration date occurs on or before closure date.

Q:  If I made a reservation with you for the hotel and spa, can I get a full refund?

A:   Yes, we are allowing all reservations to be refunded and/or rescheduled upon re-opening and there will be no penalty fees for cancellations on reservations within the duration of the closure dates.

Q:   Will the Chukchansi Crossing Fuel Station & Travel Center be open?

A:   Yes, the Chukchansi Crossing Fuel Station & Travel Center remains open to service the local community.

Q: Are you paying your employees while you are closed?

A:  Our team members are furloughed with full and uninterrupted health insurance coverage and will be eligible for unemployment benefits.

Q:  Are you cleaning the casino?

A: Yes. While the casino is temporarily closed, we will use the time to do a thorough deep clean of the entire property. This will include public and team member spaces. We utilize medical grade cleaning supplies.

Q:   Where can I go to get more information on the COVID-19?

A: For additional information, please visit the Centers for Disease Control and Prevention (CDC) website at www.cdc.gov

How to stay informed:

Find the latest information from WHO on where COVID-19 is spreading:

https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports/

Advice and guidance from WHO on COVID-19:

https://www.who.int/emergencies/diseases/novel-coronavirus-2019