Before You Depart
Before you make plans to visit, please understand the following:
- If you are not feeling well in any way, please stay home. We will be happy to host you once you are feeling better.
- Guests are required to wear a face mask while moving throughout the property at ALL times – do not forget yours!
- Face masks should cover the nose and mouth and be secured in a manner that allows for breathing without restriction.
- Removal of the face mask is only permitted when seated at a slot machine or table game, or seated for dining (6 ft. apart) when in the act of eating, drinking or smoking.
- Guests are required to properly care for and dispose of masks as per CDC recommendations.
- The property, including restaurants and hotel, will be enforcing a strict 21 and older policy. Please do not bring children under the age of 21 to the property for any reason.
- If you are uncomfortable with CGRC Security taking your temperature at the door, please consider whether you want to visit. Guests with a temperature of 100.4F or higher will not be allowed entry and will be directed toward appropriate medical care.
- Physical distancing measures will be in effect property-wide. This will affect your experiences in the restaurants, hotel, gaming floor, and retail venues. Please respect and follow the new rules set forth – again, it’s to keep us all safer.
- If you are planning a visit to a specific venue, please check the website for our revised operating hours.
When You Arrive
- Valet service is now available or you may choose to park in the parking structure.
- There is no shuttle service.
- Points of entry to the casino will be limited. Your favorite entrance may be closed.
- Expect to be greeted at the door by a member of the CGRC staff.
- Your temperature will be taken before entry – this will be accomplished using non-invasive thermal cameras and no-touch thermometers. Please note this process may create lines during higher volume business times.
- Guests with COVID-19 symptoms or a temperature of 100.4F or higher will be asked to step aside for a discreet, secondary screening.
- Hotel guests leaving the property temporarily can acquire a re-entry by showing their hotel key.
While on Property
- You will notice some slot machines are turned off and also clear plexiglass acrylics have been installed to promote safe physical distancing.
- Open table games will only seat 3 players per table – typically one on each corner and one in the center.
- Table Games may also be taking table reservations at the pits.
- We ask that there be no groups or congregations throughout the casino floor. If you are around other people who are not in your party, please remember to keep your distance.
- You may be asked to briefly lower your mask for age and identification purposes. While it is necessary for us to ask, we promise to try to make these requests as infrequently as possible.
- Clear Acrylic plexiglass sheets have been placed at cashier, hotel check in, Rewards Club and Main Cage stations.
- Smoking is permitted except in non-designated areas. We ask that you remove your mask to safely do so when only seated at a slot machine or table game.
- We have opened a completely new – and smoke-free gaming area inside the Firehouse Lounge. The 24-hour gaming area features 49 slot machines, two table games and a full-service bar physically distanced throughout.
- Slot machine cash out voucher expiration dates are extended 6 months from their current expiration dates if the voucher expiration occurs on or before March 20, 2020.
- All mass promotions, slot tournaments, or any other promotion that creates gatherings are cancelled until further notice; this includes kiosk promotions.
- If your point balance was at risk of expiring prior to closure, you will receive a letter explaining how to save it. As of now, your point balance is secured.
- If your birthday was during the closure, simply earn 10 base-points and go to the Rewards Club to receive your birthday t-shirt.
- Gift of the Month along with Gift of the Week earn-and-get, the New Member free-play, and the 50+ double point Tuesday promotions has now resumed.
- Tier anniversaries will be temporarily adjusted to ensure you have had a full-year to earn your tier level. This may delay your tier rewards mailers by a few weeks.
- If you received a meal offer in the mail that was valid during closure, it will be honored at the venues.
- Be sure to check chukchansigold.com for the latest promotional news.
- Our newly opened Mexican restaurant Casa de Fuego delivers a new dining offering now open in the evenings Wednesday through Saturday, serving up Mexican specialties, craft cocktails and an extensive tequila selection inside the buffet area. With limited capacity and tables distanced six feet apart to ensure a safer dining experience.
- Vintage Steakhouse, Goldfields, Deuces Diner, Noodle Bar and Bakery all have reduced seating to allow for physical distancing. This may result in longer wait times during high-volume business hours. Make your reservations for Vintage on our website.
- Nativo’s is now open Fridays & Saturdays 5pm-9pm serving select cocktails, appetizers and wines by-the-glass.
- All self-serve condiments will be removed from tables and available by request.
- Menus may be more limited than what you’re used to.
- Store traffic will be directed to “one-way’ – please pay attention to signage.
- Our retail offerings may be limited.
Bars and Lounges
- The Firehouse Lounge will remain closed until further notice. All scheduled events will be postponed or cancelled.
- All casino bars are open and observing distancing protocols.
- The 2020 Summer Concert Series has been postponed to summer 2021.
- Ticket holders who purchased tickets may keep tickets to use for new date or request a refund.
- Those who have purchased tickets online, over the phone and with a credit card at the Gift Basket and left an email address, have been emailed detailed information regarding how to manage their tickets. If you are a ticket holder and have not received an email please follow this link to complete the process https://www.etix.com/ticket/online/help2.jsp
- Ticket holders who purchased tickets with cash in the Gift Basket will be able to request a refund upon reopening.
Staying Overnight – Hotel and Other Amenities
- Must be 21 and over to stay in the hotel at this time.
- Bell Service is available.
- Our front desk agents will be utilizing every other workstation to observe distancing. Please remain patient if this adds a few extra minutes to your check-in process. We’ll do our best to serve you quickly.
- Expect many typical hotel services to be contactless, for example, room service. This may require you to place or retrieve items outside of your room as opposed to retrieving them directly from a team member.
- To minimize the number and frequency of housekeeping visits entering guest rooms, the changing of linens, towels and amenities will only take place upon check-in. Should you need additional towels or amenities during your stay, please contact the front desk and the items will be delivered to your door in a plastic bag.
- Self-service ice machines will not be available until further notice.
- Please note signage around elevators: no more than 4 guests permitted in the elevators if you are in the same party. No more than 2 guests in the elevator if you are not in the same party. This may increase your wait time.
Serenity Springs Spa
- Please call 1-559-692-5444 for reservations.
Indoor / Outdoor Pool
- The pool area is restricted to guests aged 21 and over only.
- You will notice less available seating, and seating that is appropriately distanced.
- All seating and cabanas will be sanitized after each use.
- The Acorn Arcade will be closed until further notice.
- The fitness center is open 8am-10pm.
Banquets and Conferences
We are still available for banquets and conferences – with changes of course.
- Buffet-style meals will not be available until further notice.
- Keep in mind, attendance for your banquet will be restricted by distancing protocols. Please review this with our sales staff.